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RETURN POLICY & REPAIR SERVICE

 

TO RETURN

We are able to accept return/refund requests if 

• The wrong item(s) was delivered to you;

• A damaged/defective item(s) was delivered to you; or

• You did not receive your item(s).

We wish to highlight that we are unable to accommodate requests for cancellation, refund, exchange of products due to customer’s change of mind once the payment is accepted.

 

Return Requirements Please contact us within 2 days from day of receipt of the item with your order number and details about the product you would like to return.

 

Do ensure that your item(s) fulfils the conditions below:

• The item(s) must be in new, unused, unaltered and unworn condition

• The item(s) must be in its original state and packaging with the original product tags attached (including manuals, warranty cards, certificate of authenticity) and free gifts received with it (if any)

 

Returns/ refunds will only be processed once the item(s) has been received and checked by us. Should the returned item not meet the above requirements, we reserve the right to reject the return and any request for a refund.

 

TO REPAIR

 

We provide repair service with operation fee.Please contact sales@lajewelryofficial.com